FAQ

Q: When the parcel will be sent?
A: We will process the order and sent the parcel within 24-48 hours during business days. And it generally costs 7-15 business days to deliver. If products are not in stock and need to be shipping delay, we will contact you at that time

Q: Do I need to pay customs tax?
A: We will cover customs tax worldwide now.

Q: How can I track my order?
A: After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). After your order shipped, we will update the order status on the website, and send you system notification with shipping details.
Tracking website: https://store.ddpai.com/apps/aftership, on-line information will be trackable in 3-5 business days.

Q: After I place an order, how do I change my order before shipment?
A: The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.

Q: How do I cancel after I have submitted the order, but it has not shipped?
A: If your order has not been shipped, please contact us at ecommerce@ddpai.com. We will send it as soon as possible. If your order has been shipped, you cannot cancel it. Please contact us at ecommerce@ddpai.com to apply for a sales return.

Q: Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
A: Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.